Privacy Policy

Last updated: 27 May 2026

Saanjh by Uswa ("Saanjh", "we", "our", or "us") respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. By using saanjhbyuswa.com or commissioning a piece from us, you agree to the practices described here.

1. Information we collect

Information you give us directly

Name, email address, phone number, and postal address — when you place an order, enquire about a piece, or sign up for our newsletter
Body measurements — only when commissioning a made-to-order piece
Payment information — processed securely by our payment providers; we do not store full card details on our servers
Photographs or reference images — if you share them to communicate your vision for a piece
Messages and correspondence — via email, WhatsApp, Instagram DM, or our contact form

Information collected automatically

Device information (browser, operating system, IP address)
Browsing behaviour on our site (pages visited, time spent, referring sources) — via cookies and analytics tools
Purchase history

2. How we use your information

To fulfil your order — making, fitting, packing, and shipping your piece
To communicate with you about your order, including progress photographs and dispatch updates
To respond to enquiries and provide customer support
To send marketing emails (only if you have subscribed)
To improve our website and offerings
To comply with legal obligations (tax records, customs declarations)

3. Who we share information with

We do not sell your personal information, ever. We share information only with the following:

Couriers (TCS, Leopards, M&P, DHL, Aramex) — to deliver your piece
Payment processors (Stripe, Wise, bank partners) — to process payments securely
Shopify — our e-commerce platform, which hosts the store and processes order data
Email and SMS providers — to send order updates and (with your consent) marketing
Legal authorities — if required by law, court order, or to protect our rights

4. International transfers

If you are ordering from outside Pakistan, your data may be transferred to and stored in Pakistan, as well as in the data centres of our service providers (which may be in the United States, the European Union, or elsewhere). We rely on standard contractual protections to ensure your data remains secure during these transfers.

5. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyse site traffic. You may disable cookies in your browser settings, though some parts of the site may not function as intended without them.

6. Your rights

You have the right to:

Request access to the personal information we hold about you
Request correction of any inaccurate information
Request deletion of your data, subject to legal record-keeping requirements (such as tax records of completed transactions)
Unsubscribe from marketing emails at any time — every email includes an unsubscribe link
Object to certain processing of your data

To exercise any of these rights, write to us at the address below.

7. Data security

We take reasonable measures to protect your data — secure payment processing, restricted access, regular review of our practices. No system is perfectly secure, however, and we cannot guarantee absolute protection. If a data breach affects you, we will notify you and the relevant authorities as required by law.

8. Children's privacy

Our services are not directed to anyone under the age of 18. We do not knowingly collect data from minors. If you believe a minor has provided us with personal information, write to us and we will delete it.

9. Changes to this policy

We may update this policy from time to time. Material changes will be communicated through the website or by email. The "last updated" date at the top of this page tells you when the policy was most recently revised.