Shipping Policy

Every Saanjh piece is hand-folded in muslin and packed in a Saanjh box — here is how it reaches you.

Within Pakistan

Courier: TCS, Leopards, or M&P — whichever serves your city best
Delivery time: Two to four working days from dispatch
Shipping cost: Complimentary on all orders within Pakistan
Tracking: A tracking number is shared on WhatsApp the moment your piece dispatches

International shipping

Courier: DHL Express or Aramex — fully tracked, insured, signature on delivery
Delivery time: Five to ten working days from dispatch
Shipping cost: Flat PKR 6,000 worldwide (approximately USD 22 / GBP 17 / AED 80)
Tracking: Full tracking link shared the moment your piece dispatches

Customs duties & taxes

For international orders, any customs duties, import taxes, or VAT levied by your country are the responsibility of the recipient. These are determined by your local customs authority and are not included in the shipping fee.

We declare every parcel at its full value. We do not under-declare. This is both honest practice and protects your right to claim should anything go wrong in transit.

If you would like an estimate of likely customs charges before ordering, write to us with your country and we will share what we know from previous shipments to that region.

When does my piece dispatch?

Your piece dispatches once it is complete and the balance payment is received. Because every Saanjh piece is made to order, the timeline is:

Standard pieces: Two to four weeks from order confirmation to dispatch
Heavy embroidery pieces: Four to six weeks
Bridal commissions: Six to ten weeks, sometimes longer for full bridal sets

We share an honest timeline before you confirm. We do not over-promise.

Packaging

Every Saanjh piece is:

Hand-folded in unbleached muslin (which doubles as your long-term storage wrap)
Layered with tissue between embroidery panels to prevent friction
Packed in a structured Saanjh box for protection in transit
Sealed with the Saanjh wax seal

If your piece arrives damaged

Inspect your parcel on arrival. If the outer box shows any sign of damage, photograph it before opening. Open the parcel carefully and inspect the piece itself.

If there is any damage — to the piece, the embroidery, or the fabric — write to us within forty-eight hours of delivery with clear photographs. We will repair, replace, or refund.

Full details on our Exchange & Returns Policy page.

Shipping to addresses different from billing

Yes — we ship to any address you specify, anywhere in the world. Gifting is welcomed. If you would like a hand-written note enclosed, tell us at the quote stage and we will include it.